Everyday asked questions about orders
How work of your company is organized?
You can learn information about our company’s work and its features when reading page How It Works.
What are the peculiarities of ordering process?
There is nothing difficult in placing order with our writing service. You just need to give a short description of your order requirements in Order Form. However, you always can use help of Support Service to place your paper. Just make a call, or write a message using Live Chat or Email.
What steps I need to undertake to give you info on my order?
This process can be confusing, this is the reason why we have simplified it and divided it into two simple steps – filling in the short form and long form. Find the short application form on our writing website. Once you have finished with filling it in, you can continue with the long form. The whole process is very simple, because you just need to provide short answers about your paper, like: the time of a deadline, number of pages, type of paper and so on. The last step is paying.
Do you have discount programs?
In accordance to our Pricing Policy, our services are quite affordable, but you still have a chance to get one of our discount platforms. If you are a loyal client, you can speak to our Support service and get to know whether you can achieve it.
How can I send some additional information to my writer?
If it is necessary to pass some material to your writer, you have two possible ways of the problem decision. The easiest one is by communicating with our Support team using your Mobile Phone, Email or our Live Chat. It is also can be done by opening your account on our site and uploading the information you need manually.
Do you have plenty of sources to get me one that I can’t find?
We have access to a great number of various sources of information. In most of the situations, we can help you with this problem easily. However, if it happens that some rare book or article will be unavailable to us, we will notify you and try to solve your problem.
Do you provide information about order status?
Your order status is always available to you. To check it, you need to touch base with our Customer Service. Yet, info about status is also available to you on Personal dashboard by submitting a new comment.
Your order accomplishment
What to do, if I discontented with my paper?
In accordance to our Revision Policy, our customers have all rights to ask for a free revision of their papers. Yet, it is possible only in case if your requirements are the same as before and your request is done not more than 5 days after you have got your paper.
Is it allowed to change anything in my order at the last minute?
We do everything possible to be helpful round-the-clock. Yet, you should understand that every change can be done only in agreement with our Revision Policy. Everything will be clearly explained to you by our Customer Service representatives.
Is it allowed to demand for my order before the deadline?
You order will be ready in agreement with your previous requirements of your deadline.
What is the process of receiving my paper?
After your order is done, we will upload it to your personal account. Yet, for your convenience, we also send it to your email address.
You have editing and proofreading types of services. What are they?
You can use these services, when you have written a paper by yourself, but you want to get a professional point of view on your paper. Moreover, our experts will correct all the mistakes, change the context, if it is necessary and format it in accordance to formatting style. In general, editors change about 25-30% of your content.
Info on writing staff
Who is in charge of my order?
Only ENL writers with appropriate qualification have a right to complete your orders. In addition, your writer will have relevant experience and deep knowledge of your topic.
Do your writers have appropriate qualification?
We prefer to work only with those writers, who proved that they are real professionals of academic writing, which means that all of them have finished famous universities with great results.
Isn’t it forbidden to chat with my writer directly?
We do not forbid our customers to communicate with their writers, because we understand the importance of this communication. You can get in touch with your writer by utilizing the personal control panel or by contacting Customer Service.
Payment peculiarities, plagiarism verification and policies of the company
Do your customers get money back guarantees?
Our customers always get their money back, if our company or its representatives violate their rights.
Do you revise your papers?
All papers can be revised in terms of our Revision Policy. Yet, your requirements of revision should be the same as they were from the very beginning and you can demand a revision only within 5 days after receiving your paper.
Does your company sell plagiarized papers?
No! Our papers are completely original, because we check every paper for plagiarism using special programs.
What is confidentiality for you?
Confidentiality is one of the basic principles of our writing company.
Is it safe to make any payments?
You can pay your money and be calm, because we use the safest payment system – PayPal.